Settings for the organization

To access the organization & settings, click on "Organization" in the left menu. The view consists of two blocks: the organization tree on the left and the settings for the selected organization on the right.

Organization settings provide a comprehensive way to manage behavior across the entire hierarchy. Inheritance of settings is key to this functionality, as lower-level settings will apply to all sibling levels unless overridden by a higher-level unit.

An example of inheritance for the organization:

Organization

Country

Area

Town

Building

The language set at the Organization level will be applied throughout the hierarchy, including all sibling levels (Country, Area, Town, and Building). If the language is changed at the Country level, the new setting will be applied to all its siblings (Area, Town, and Building).

Available settings

General

Language & Timezone

Language and timezone settings configured at the organization unit level will be applied across the entire organization. You can easily create multinational setups by creating organization units for each country and setting their respective language and time zones.

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Timezone affects key automats for the time-based access schedules.

The timezone will be set for key automats during the installation phase. If an organization unit does not have a specific timezone, the nearest unit's timezone will be used. If that timezone is also unavailable, the organization's default timezone will be applied.

If the organization timezone is changed after the key automat is installed, the new timezone won’t apply to the key automat. Instead, please change the timezone directly for the already installed key automats.

Agreements

Organization unit Terms and Conditions are documents that your customers must agree to. You can add one document per organization unit and language. You can make the Terms and Conditions mandatory for all key handover processes. This will require your customers to approve the document before receiving their keys.

Attachments

Attachments can be uploaded to each organization unit. These can be any documents or files that staff need to find and access quickly.

Comments

Comments are a generic feature in the Livion system. You can add comments to any organizational unit.

Security

2-factor authentication

Enforce Two-Factor Authentication for all organization users. This requires all users to use Two-Factor Authentication when signing in.

iLOQ

API user credentials

You can fill in iLOQ API credentials which will be used by iLOQ integration. API credentials are automatically inherited from the higher levels to all sub-organizations

Webhook subscription

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Feature required and only in use in solution Access for S50

Webhook subscription feature will deliver iLOQ lock events into the LivionKey system. Used to detect when the user has entered some building with S50 mobile keys.

Templates

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Templates are used across our services. You can finetune end-user experience from both looks and feel and add company-specific information.

Sender information

When sending emails and SMS, sender information is used. The end customer will see the email and SMS coming from your company, typically in the form of a company or business name. It's important to note that the sender's email address will still be @livionKey.com.

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The maximum length of a sender ID is 11 characters. Some countries do not allow using alphanumeric sender IDs; in those cases, only numerical sender IDs are allowed.

You can read more about sender information in SMS from here

Logo

The organization logo is used in email templates and in the top left corner of this application.

Email template look & feel

The email template is used as a base for all user notifications. The editor allows you to change the background colour and preview the look and feel of the email.

Email template

Allows for adding organization unit-specific information to email notifications.

SMS template

Allows for the addition of organization unit-specific information to SMS notifications.

Template editor

Key contracts offer both email and SMS notifications, which can be customized using templates. An Admin user can define custom templates for each organizational unit through our template editor. This editor allows the use of predefined variables and also enables notification previews with example data.

How to customize templates

Notifications

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With notifications, users can choose who should be informed about specific operations in the system. Notification can be delivered via email or SMS.

Key fetched

Get a notification when the end user fetches the key. A notification will be sent to all users listed.

Key returned

Get a notification when the end user returns the key. A notification will be sent to all users listed.

The key was not returned in time.

When the contract ends, and keys are not returned, a notification will be sent to all users listed. You can also select a notification to the contract contact person. Remind feature will send notifications in the selected interval once keys are returned.

Key automat alarms

Several types of accidents may require the operator to take action, such as automatic movement detected, Wi-Fi connection lost, power cable disconnected, low battery, connection lost, and key automat out of order, which usually occurs when a key is blocking the door from closing.

Privacy

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With notifications, users can choose who should be informed about specific operations in the system. Notification can be delivered via email or SMS.

Front camera disabled

This option will disable the device's front camera during regular key operations. However, the front camera will still take pictures if the anti-theft system is activated.

Key automat alarms

Max storage time

You can control how long Livion stores the photos and videos recorded by the Key30 automat's front camera. Livion deletes data older than the storage max time each night.

Guides & Processes

How to build an organization?

Modify organization structure

Settings for the organization